Commercial Operations – Associate Site Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Sales Operations & Administration Job Category: Professional All Job Posting Locations: Oak Brook, Illinois, United States, Warsaw, Indiana, United States of America Job Description: About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for  the  Commercial Operations – Associate Site Lead in Lombard, IL . Site :DEPUY SYNTHES 860 Parkview Blvd Lombard, IL. You will be responsible for: Support Site Lead: Act as the primary backup to the Site Lead, taking on leadership responsibilities for the operations team during their absence.  Operational Leadership: Lead, coordinate, and delegate responsibilities among the sales office team to achieve operational goals and ensure efficiency.   Inventory Management: Inbound and systematically process local inventory from field return authorizations, ensuring accuracy and compliance with established protocols.   Collaboration with Sales: Partner with the local field sales organization to enhance communication and visibility, and ensure successful non-revenue activity completion.   Metrics Monitoring: Monitor day-to-day operational metrics (OTS, OTC) and provide regular reports to the Site Lead.   Drive Efficiency Initiatives: Develop and implement strategic initiatives to streamline operations and improve overall effectiveness across outbound activities.   Cross-Functional Collaboration: Collaborate with J&J supply chain partners, including Distribution Excellence, Planning, and Customer Service, to support seamless operations.   Customer Service Excellence: Lead the on-site team to deliver best-in-class service to key customer partners, acting as the single point of contact for order collection and resolution of queries.   Process Improvement: Apply Lean initiatives to eliminate waste, enhance operational processes, and drive continuous improvement.   Compliance and Quality Assurance: Ensure adherence to Good Documentation Practices (GDP), regulatory standards, and health and safety regulations.

Education: Bachelor's degree and/or equivalent experience, required       EXPERIENCE AND SKILLS:   Required:   Minimum 3 years of work experience in distribution, manufacturing, logistics, supply chain, customer service, or healthcare.   Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).   Strong understanding of Warehouse