Senior Banking Industry Executive & Strategist

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. We are hiring a new team member to join our Global Industry and Value team, part of Global Sales. The Senior Banking Industry Executive & Strategist’s mission is to accelerate Financial Services customers’ journey to AI Powered, Experience Orchestration.

Responsibilities: Direct account work - Engage directly with senior level FSI execs and support our account teams with industry insights, ideas and experiences. Partner with local teams and global experts to design commercial, financial & technical solutions for our FSI clients and prospects.  Marketing and brand activation – Represent Genesys and speak at key industry events. Create industry whitepaper’s based on areas of most concern to our clients. Increase internal understanding of FSI priorities. Originate the content for 1-pagers addressing key areas of focus. Produce webinars and blogs and other media to help Genesys differentiate in the marketplace.  Shape the storylines – Find and address the key areas of Client Experience improvements within Financial Services, e.g.: originations and account opening, fraud, disputes, claims (Insurance), etc. This must incorporate easy to recognize pathways to implement new technology, automation and Agentic AI across all areas of service-from front-office sales to back-office client support.   Build the use-cases – This is an essential part of the role. Focused, innovative use-cases will help Genesys stand out – both for our account teams in a sales-pitch - and for our Professional Services/Technology teams to build the integrations that will complete an automation.  Internal alignment – This means close working relationships with key groups – our Account Executives, Customer Service Managers, Product teams and Solutions Consultants.  Drive partnership alignments – This means working with key go-to-market partners or finding new FSI expert partners. This has an added complexity with navigating relationships with partners that may also be competitors.

15+ years of Financial Services experience – in business, service or consultancy roles that have exposed you to all the complexities of the business. Deep understanding of (at least 2 areas) Consumer Banking, Wealth Management, Payments, Insurance  Strong, relevant, in-region financial services experience, with the ability to navigate both technical questions, financial services specific challenges, anticipate local cultural norms and expectations  Experience building and retaining strong customer relationships, with proven C-suite engagement skills  Passion for creating holistic solutions to unstructured business problems, including technology, operational, financial, and commercial architecture elements  Proven track record of earning cross-functional support for those solutions with strong storylines and quantified business cases  Experience in diverse technology landscape, process/technology integration issues, customer design management, and/or service design thinking.  Familiarity with Genesys or competitor technologies, especially Digital & AI, preferred  Executive presence demonstrated by excellent public speaking skills  Broad business acumen that “connects the dots” for the customer & Genesys in-region  Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements  Fluent business English is