Instructional Designer

INSTRUCTIONAL DESIGNER Division | Global Client Support & Operations — Education & Training Reports to | Regional Education Director THE TEAM The Global Client Support & Operations organization builds a global support and operations center of excellence, applying shared processes, tools, and best practices across regions to deliver exceptional employee, fan, and client experiences. Education & Training is a competitive differentiator for our clients and a growth pathway for our employees. We create timely, accessible, and scalable learning experiences that align to a broader curriculum and help people use our products, processes, and resources with confidence. Our teams are accountable for high-quality product education, market expertise, and support for product and feature launches. We use global standards in the design, development, and delivery of learning materials and offerings, while partnering closely with regional teams to meet local business needs. THE JOB As an Instructional Designer on the Global Education & Training team, you will design and develop modern, scalable learning solutions for Event Programming employees across North America. You will translate complex event lifecycle processes, from event creation and ticketing through event day, into clear, engaging, and performance focused learning experiences. Working closely with Education & Training colleagues, trainers, subject-matter experts, and cross-functional stakeholders, you will own assigned learning projects from discovery and design through development, launch, measurement, and continuous improvement. You will support implementation of the education strategy for onboarding and ongoing learning, balancing global standards with North America business and learner needs. This is a hands-on instructional design role. You will recommend and create the right solution for the need, including e-learning, virtual and instructor-led materials, videos, job aids, process documentation, infographics, and other performance-support resources. You will bring curiosity, sound judgment, and constructive challenge to improve how our people learn and work.

Design, develop, and maintain engaging learning programs and materials that support employees across North America. Apply adult learning theory and instructional design principles to analyze needs, define learning objectives, and create effective learning solutions. Partner with trainers, subject-matter experts, and regional stakeholders to translate complex products, processes, and best practices into clear, usable learning experiences. Own assigned projects from discovery through launch, including project planning, stakeholder communication, quality assurance, and post-launch evaluation. Create and refresh learning assets across appropriate formats, such as e-learning, virtual and instructor-led materials, videos, job aids, process documentation, infographics, and support content. Partner with trainers to define learning measures, review learner feedback and performance data, and recommend improvements to programs and materials. Edit and review new and existing learning materials to uphold Education & Training standards for accuracy, consistency, clarity, accessibility, and learner experience. Collaborate with global Education & Training colleagues to share best practices, reuse scalable resources, and maintain a unified learning experience. Manage priorities independently in a fast-paced environment, identify critical next steps, and raise thoughtful questions that strengthen learning solutions. Extend learning-design support to LATAM initiatives and stakeholders as business needs and team priorities require.

3+ years of experience designing and developing adult learning solutions, including e-learning, instructor-led, virtual, blended, or performance-support resources. Demonstrated knowledge and application of adult learning theory and instructional