Operational Resilience Lead

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Operational Resilience Lead is responsible for leading the implementation, embedding, and continuous improvement of the organization’s Operational Resilience framework in line with Group Operational Resilience Policy, applicable standards, and local governance expectations. The role provides leadership across critical business services, impact tolerances, dependency mapping, scenario testing, vulnerability management, self-assessment, reporting, and incident learning to ensure the organization can remain within approved tolerances during severe but plausible disruptions. 1.Operational Resilience Framework and Governance • Lead the implementation and ongoing enhancement of the Operational Resilience framework, standards, procedures, and methodologies in alignment with Group Operational Resilience Policy, regulatory expectations, and local business requirements. • Ensure relevant Board, Executive, and management committee Terms of Reference include appropriate provisions for Operational Resilience oversight, reporting, decision-making, and escalation. • Coordinate governance approvals for critical business services, impact tolerances, resilience assessments, scenario testing outcomes, risk acceptances, and material remediation plans. • Highlight operational resilience issues, vulnerabilities, and tolerance breaches to relevant governance forums and coordinate escalation to the second line resilience risk function where required. 2. Critical Business Services and Impact Tolerances • Lead business stakeholders in completing criticality assessments against the applicable service taxonomy and Group framework. • Ensure each identified Critical Business Service has an assigned Service Owner with clear accountability for resilience outcomes. • Coordinate the validation, approval, and periodic review of the Critical Business Services list through the COO or relevant accountable executive and governance forum. • Support Service Owners in defining, validating, and maintaining appropriate impact tolerances with required approvals and supporting rationale. 3. Dependency Mapping, Risk Assessment, and Vulnerability Management • Lead and maintain end-to-end dependency mapping for Critical Business Services, including people, process, technology, data, facilities, third parties, and other key resources. • Maintain dependency mapping on an annual basis and whenever material business, technology, vendor, process, or operating model changes occur. • Identify resilience vulnerabilities, single points of failure, recovery gaps, concentration risks, and service dependencies that may prevent Critical Business Services from remaining within impact tolerance. • Work with Service Owners, pillar owners, and accountable stakeholders to define resilience plans, remediation actions, risk acceptances, timelines, and escalation requirements. 4. Scenario Testing and Resilience Exercises • Design, plan, and facilitate severe but plausible scenario testing for Critical Business Services to assess whether services can remain within approved impact tolerances. • Ensure test reports clearly document observations, tolerance performance, vulnerabilities, lessons learned, and required management actions. • Submit scenario testing outcomes and material findings to the relevant governance forum for approval, decision-making, remediation, or risk acceptance. • Track scenario testing actions to closure and ensure improvements are embedded into resilience plans, controls,