Implementations - Professional II

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Implementations - Professional II About your role: As an Implementation Professional II supporting Deposit Solutions, you will lead implementation activities for new and existing clients from project kickoff through go-live. You will work directly with clients and internal partners to translate business needs into clear implementation plans, helping deliver consistent outcomes that support client readiness, adoption, and long-term success.

Lead implementation projects for Deposit Solutions clients from kickoff through go-live, ensuring milestones, deliverables, and client expectations are clearly defined and managed. Partner directly with clients to gather business requirements, document needs, and align implementation plans to operational objectives. Apply business analysis techniques, implementation tools, and standard templates to support solution configuration, process documentation, and project execution. Provide guidance to clients on implementation activities, dependencies, and readiness requirements to support a successful launch. Coordinate with internal stakeholders across project, product, operations, and support teams to resolve issues and keep implementations on schedule. Analyze client questions, business challenges, and process gaps to identify practical solutions and recommend next steps. Document meeting outcomes, action items, risks, and decisions to maintain project clarity and support timely follow-up. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 3+ years of experience in direct client, customer, implementation, project coordination, or support roles with responsibility for delivering against timelines and project objectives. 3+ years of experience gathering business requirements, documenting workflows, and supporting solution implementation or operational process changes. Experience working with financial institution branch front-end functions and processes, including teller, new account, automated teller machine (ATM), bank operations, item processing, or similar areas. Experience using Microsoft Office tools to create project documentation, track deliverables, and communicate implementation status. Ability to assess business needs, analyze requirements, troubleshoot issues, and communicate recommendations in written and verbal formats. Bachelor’s degree in business, finance, accounting, computer science, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience supporting Deposit Solutions implementations or related financial services platforms. Experience working with implementation templates, project plans, and client-facing status reporting. Knowledge of client onboarding, go-live readiness, and post-implementation support practices. Experience working independently across multiple time-sensitive projects with competing deadlines. How you'll work: This role requires use of a computer and audio equipment. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to