Senior Relationship Manager

Senior Client Relationship Manager ( Education ) - Luxembourg

We are looking for an experienced Senior Client Relationship Manager who will interact and manage a portfolio of clients offering them advice and support on managing risk in diverse Foreign Exchange (FX) markets.

The Account Manager is responsible for managing and growing relationships with a portfolio of universities, colleges, pathway providers, and educational institutions across Europe. Acting as a primary point of contact for assigned customers, this role focuses on customer satisfaction, retention, account growth, and delivering an excellent customer experience.

Working closely with internal teams and external partners, the Account Manager supports institutions in maximizing the value of Convera's solutions while identifying opportunities to expand services and strengthen customer relationships. This role combines relationship management, customer success, and commercial accountability to support customer and business objectives.

• Delivering an excellent client experience to a portfolio

• Managing and transacting a wide range of FX deals across our broad product range, you’ll be tasked with retaining clients as well as maximizing opportunities for upselling and cross-selling.

• Able to draw on advice and expertise from across the business you’ll be responsible for making excellent business decisions and rewarded accordingly through a generous and transparent bonus scheme.

• Achieving and surpassing your targets you’ll need to be proactive, regularly contacting and meeting up with customers and being aware of their specific requirements and how we might be able to serve them best.

• Proven track record of selling and account management within the FinTech/ Finance space.

• Proven track record of working with clients part of the Education Industry

• Able to provide clear explanations of the strategies that have helped you exceed sales targets in previous roles.

• Your confident and can-do attitude will fit well within the team and will be complemented by your ambition to succeed.

• Some knowledge of FX products and services is desirable, and we’ll expect you to be able to discuss your experience and knowledge of account management during the interview process.

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive annual gross salary

• Opportunity to earn an annual