Renewals Manager

The application window is expected to close on: 09/17/2026 Meet the Team At Cisco, the Recurring Revenue Acceleration (RRA) organization is at the forefront of Cisco’s transformation to a software-centric, recurring revenue business model. The team is focused on protecting and expanding recurring revenue streams by delivering a seamless renewal experience for customers and partners. This highly collaborative and data-driven organization works across sales, customer success, operations, and partner teams to drive sustainable growth and enhance customer value.

As a Renewals Manager supporting the US Public Sector (USPS) segment, you will play a critical role in driving on-time software and services renewals while contributing to Cisco’s broader LAER (Land, Adopt, Expand, Renew) strategy. You will lead medium-complexity renewals across multiple Cisco technologies, identify growth opportunities, and help customers realize the full value of their Cisco investments. This role offers the opportunity to collaborate cross-functionally, influence strategic account planning, and contribute directly to Cisco’s recurring revenue growth objectives.

Lead cross-functional renewals of medium complexity across multiple Cisco technologies and service offerings. Drive timely software and services renewals while identifying upsell and premium service opportunities. Partner with customers, sales teams, and internal stakeholders to ensure seamless contract management and renewal readiness. Maintain accurate documentation of renewal activities, opportunities, and customer engagement within Salesforce (SFDC) and Webex collaboration spaces. Apply install base data, adoption insights, and purchasing trends to support customer retention and recurring revenue growth initiatives.

Bachelor’s degree with 5 years of related experience, Master’s degree with 3 years of related experience, or equivalent relevant work experience. 3+ years of experience in renewals, customer success, sales operations, account management, or recurring revenue management. Experience leading software or services renewals within a technology or SaaS-based environment. Working knowledge of CRM tools such as Salesforce (SFDC) and contract management processes. Ability to manage multiple cross-functional projects and customer engagements simultaneously.

Strong analytical skills with the ability to translate data into actionable business insights. Experience working within enterprise technology, networking, or software subscription environments. Excellent communication and stakeholder management skills across internal and external teams. Knowledge of Cisco products, services, or recurring revenue business models. Demonstrated ability to identify process improvements and contribute to operational efficiency initiatives. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you.  Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $101,300.00 to $166,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada