Commercial System Specialist

Requisition Number: 77269   The company built on breakthroughs. ​   Join us.​                                                                                Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​     How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​     ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​      ​Come break through with us.   Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

The Commercial System Specialist supports the effective use, adoption, and reporting of commercial systems . This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, workflow management by customer, ensuring consistent data, scalable reporting, and high system adoption across the PCS organization.

Serve as the primary support contact for Salesforce users, responding to questions related to: System navigation, access and usage Standard commercial/sales processes across the business including quotation process through salesforce with help from AM, CEx, PLM’s, deal desk groups  Report, dashboard and workflow interpretation Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials Triage user requests and escalate complex system design or automation issues as needed with Salesforce and IT teams Design, Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs Support recurring reporting needs for leadership Coordinate linkage of windchill, project link, Creo view (owned by tech) with salesforce opportunities and quotation request

Required Education

Bachelor’s degree in business, information systems, analytics, or related field 3+ years of experience building and maintaining reports and dashboards in Salesforce Strong understanding of sales processes and commercial performance metrics Experience supporting a broad user base with varying technical skill levels

Desired Experiences

Experience in Sales Operations, Commercial Operations, or Business Analytics Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.) Experience supporting a global or matrixed sales organization

This position does not support immigration sponsorship.     The range for this position is $75,902.00 - $104,366.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.  ​ A job that shapes a life.   Corning offers