Assistant Store Manager

The Assistant Store Manager   use s their   automotive ,   customer service ,   operational and leadership   expertise   with   all customers   and   team members   to successfully   operate   our NAPA retail store   and lead NAPA to be the dominant parts supplier in the market .     The A ssistant   S tore   M anager   is a primary support to the Store Manager across all store functions while   maintaining   active customer-facing sales responsibilities .    This role   has critical oversight of the store operations- ensuring   completion of all store functions   including counter sales, inventory/receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in to assist or perform tasks   if   necessary to maintain standards, ensure coverage, and support store continuity.    The Assistant Store Manager role   is   designed to be a   developmental   pathway to   becoming a   Store Managers .    This role may require o vertime hours scheduled based on   business need , as well as keyholder responsibilities opening and closing the store.

Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance .    May have direct influence and responsibility for direct reports of the store and   financial impact   of labor planning.   Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).   M odel expected behaviors, processes, and customer standards.   Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).   Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.   Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention)   by uncovering trends and problem solving for   solutions.   Provide leadership oversight , training and overall performance   management   for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery   coordination, etc.) as business needs   require:   set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.   Support talent development: provide coaching, and   mentor   successors for advancement.   Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

High school diploma or equivalent. Technical or trade school courses or degree completion   Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive   Leadership experience   Passion for delivering customer care and building long term relationships   Thrive off working in   a very fast   paced and complex environment   Knowledge of cataloging and/or inventory management systems   Ability to lift 60lbs in some situations   Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership   Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experienc e   Entirely customer-centric (external/internal)   ASE Certifications   a plus   NAPA Know How   Position Performance Measures:      Customer satisfaction and issue resolution effectiveness   Sales performance and   overall effective   operations in the store   Product knowledge and technical advisory capability   People metrics- turnover, time to fill, payroll to GP, schedule   compliance   Store metrics - sales,