SRE/Production Support Lead

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is an SRE/Production Support Lead position at Vice President level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.  Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.   The Reliability Operations (RO) within WMT is responsible for providing swift, courteous, and knowledgeable customer service to end users of the production systems. This position is focused on user and systems support, answering hotline calls, monitoring systems alerts, and taking corrective action. Technical understanding is important as well as the ability to speak to users and understand their problems. In addition to direct user support tasks, the team performs infrastructure related tasks including process configuration, hardware capacity planning, event management, release work, and support tool development to ensure any repetitive tasks are packaged to remove any element of risk. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation in key optimization initiatives, and collaboration with multiple technical teams within Morgan Stanley. Partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues.  What you’ll do in the role: Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary, this team owns all issues escalated to us until it is resolved or a workaround is provided for end-user to continue functioning. Responsible for maintaining clear, concise, and timely communication with affected parties during the investigation and resolution of any individual or system-wide outage. Responsible for the stability of the Production environment. Develop and continually revise (in partnerships with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production. As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production. Responsible for servicing all requests for data or other activities that require access to Production systems. Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard. Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues is available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems. Perform DevOps/ SRE role in Application support, Platform Stability and Resiliency. Produce guidance documentation, standards and procedures, products