Director of Product, Payments

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Metropolis is seeking a Director of Product, Payments to own how Metropolis processes, records, and reports on payments. Metropolis processes $5B in payments annually, $1B of which runs through our own platform today — this role will own and grow that $1B. You will lead product strategy for payment processing, enterprise billing, client/revenue reporting, and revenue automation/reconciliation. As an individual contributor reporting to the Head of Product, you will be hands-on with strategy, execution, and cross-functional alignment, with the opportunity over time to build and lead a team of product managers in this domain.

• Own the vision, strategy, and roadmap for payment processing, subscription billing, and revenue automation/reconciliation, ensuring accuracy, scalability, and reliability

• Own Metropolis’ payment processing relationships and strategy (processors, routing, fee structure), representing product in those partnerships

• Own client reporting strategy by working directly with Real Estate Partners (REPs) to understand their reporting needs and exploring innovative approaches such as MCP-based/agentic access to their data rather than defaulting to static dashboards

• Partner closely with Engineering to set priorities and co-create platform solutions

• Define and track key metrics, such as reconciliation accuracy, billing cycle time, and revenue leakage, to guide prioritization

• Communicate roadmap, progress, and risk to stakeholders across Product, Engineering, and Finance, including executive leadership

• Recruit, mentor, and develop a team of product managers as the organization scales

• 10+ years of product management experience, with a track record owning payments, billing, or financial-systems products

• Deep understanding of payment processing (routing, reconciliation, PSP relationships) and enterprise/subscription billing

• Strong technical and data literacy, including comfort with financial data models, transaction schemas, SQL, and ledger systems

• Comfortable engaging with Engineering on system architecture and integration tradeoffs, without needing to own them

• Strong analytical skills and a data-driven approach to prioritization

• Exceptional communication and stakeholder management, including with clients (REPs) and executive leadership

• Proven ability to thrive in fast-paced, ambiguous environments and drive clarity from complexity

• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

• Experience building and leading teams

• Domain experience in parking, transportation, or mobility

Our Stack

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)

• Datastores: MySQL, PostgreSQL, Snowflake

• Cloud: AWS

• Version control: Git & GitHub

• AI Tooling: Claude Code, Copilot on GitHub

• Observability: Datadog

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance