Claim Specialist - Property Field Inspection

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Grow Your Skills, Grow Your Potential Responsibilities Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.     We are looking for an experienced and highly skilled professional to contribute to our dynamic team. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders.  Not Human or Digital. Human + Digital, working together. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Conduct on-site inspections and assessments of property damages for both residential and commercial claims Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process Investigate and adjust both personal and commercial property claims with exposures up to $500,000 Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines   Where you'll work: This position is located in Coeur d’Alene, ID . Competitive candidates should reside within one of the listed zip codes and will service this same territory: 83801 83802 83803 83804 83805 83806 83808 83809 83810 83811 83812 83813 83814 83815 83821 83822 83824 83825 83833 83835 83836 83837 83839 83841 83845 83846 83847 83848 83849 83850 83852 83854 83856 83858 83860 83864 83867 83868 83869 83873 83874 This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.   Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.

Competitive candidates must demonstrate: Ability to investigate problems, evaluate information, and make well-supported decisions   Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus