Customer Supply Chain Manager (US Export)

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: The Export Customer Supply Chain Manager (CSCM) is a critical owner within Clorox Logistics, accountable for end-to-end orchestration of service, cost, cash, and growth for assigned customers. The CSCM integrates Logistics into Sales, IBP, and Finance decision forums, using decision-safe data, cost-to-serve insights, and scenario analysis to make and communicate clear trade-off decisions. Success in this role requires strong financial acumen, disciplined operating rigor, and the ability to translate complexity into actionable recommendations and strategies that accelerate smart growth while protecting cost and service outcomes. This role plays a critical facilitation role in the execution of supply chain activities by working with LATAM and AMEA Regional Sales and Supply Chain counterparts to understand needs, ensuring alignments exist related to order management, tracking promotion execution, and facilitate resolving supply chain related issues In this role, you will:   End‑to‑End Customer & Network Ownership Own end‑to‑end customer supply chain performance across order‑to‑cash, including service, inventory, cost‑to‑serve, fines, cash, and compliance outcomes. Act as the primary supply chain integrator for assigned customers, connecting Sales, IBP, Planning, Logistics, Finance, Order Management, Transportation, US Import and Export Ops, Clorox International stakeholders (Sales and Supply Chain) and external partners. Serve as the subject‑matter expert on Clorox CIC supply chain programs and CIC Customer supply chain behaviors, constraints, and opportunities; use these insights to influence commercial and operational decisions. Represent US Logistics in cross‑functional decision forums with clear ownership and accountability, reducing escalation and enabling faster decisions. Responsibilities include knowledge of SAP and exporting requirements (Incoterms, Export documentation, Certificate of Analysis etc.) Acts as primary contact for customer master data and owns new customer set-up. Understand domestic and international regulations as it relates to Hazardous shipments and ensures adherence to regulations for domestic and international transportation. Provides guidance to Order Management team on Customer Supply Chain inquiries and partner with US Import & Export Ops team members to ensure export documentation complies with all U.S. and international government regulations. Partner with Global Trade Compliance (GTC) and US Export Foreign Trade Operations (FTO) for any regulatory documentation and adherence. Knowledge of Clorox International Company (CIC) and order to cash processes, Customer policies, price procedures and ensuring compliance with customer portfolio.   Decision‑Safe Analytics & Digital Fluency Develop and apply decision‑safe analytics to enable faster, more consistent decisions as automation and AI increase. Interpret dashboards, system outputs, and AI‑enabled insights to assess service, cost, and growth implications. Focus analytics on a small set of decision‑critical inputs (“golden inputs”) embedded directly into planning and operating workflows. Use objective analytics to anticipate risk, demand shifts, service instability, and cost exposure.   Cost‑to‑Serve & Financial Acumen Leadership Own CIC customer‑level cost‑to‑serve analysis, including transportation, warehousing, inventory positioning, fines, service recovery, and operational touches. Quantify financial impacts of service model decisions, customer collaboration efforts, and operational improvement initiatives. Translate freight spend, fines, and service variability into targeted, high‑ROI