Chief of Staff - Cloud Accelerate Factory

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment. In the Customer Success team, we are looking for people with commitment for delivering customer success. As a  Chief of Staff - Cloud Accelerate Factory also refer as the Technical Program Manager in the Worldwide team, you will partner with the Field Customer Success teams and other stakeholders to enable customers to achieve their Frontier Transformation outcomes. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. Cloud Accelerate Factory (“Factory”) is a differentiated delivery investment from Microsoft designed to jumpstart the cloud journey for customers through hands-on deployment assistance from Microsoft.  The Business Manager / Chief of Staff serves as a strategic partner to the Vice President and leadership team, helping drive business execution, operational excellence, organizational health, and strategic initiatives. This role acts as a force multiplier for the VP by creating clarity, alignment, and accountability across the organization.   The successful candidate combines strategic thinking, operational rigor, executive communications, and stakeholder management to accelerate business outcomes and enable leadership effectiveness.     Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities •    Drive business operations, planning, and execution: Partner with leaders and stakeholders to translate strategy into execution plans, manage organizational planning and rhythm of business, track performance through scorecards and metrics, and ensure alignment with strategic priorities. •    Lead financial, resource, and operational management: Oversee budgeting, forecasting, headcount and resource planning, monitor business performance, identify course-correction opportunities, and support business continuity and compliance across the organization. •    Enable leadership effectiveness and organizational health: Strengthen executive communications, build strategic stakeholder relationships, align team activities with leadership objectives, uphold confidentiality, and drive culture, inclusion, compliance, and employee engagement initiatives. •    Deliver cross-functional programs and strategic initiatives: Manage complex projects and programs,