Client Relationship Management – Expert

Company: Marsh Description: Responsible for maintaining and expanding a large book of business containing complex and priority accounts across various industries or specialties. Directs and implements the sales and marketing strategy for managed accounts and growth areas leveraging an in-depth understanding of market needs and expectations, trends and internal product and service offerings. Keeps current on account issues, industry and market trends and develops growth strategy for targeted accounts, industries or specialties to ensure appropriate solutions are marketed and proposed to target new buyer hubs and expand the book of business. Offers technical advice and makes informed recommendations leveraging product expertise, a comprehensive review of account needs and risks and colleagues with various appropriate specialties. Works to ensure conditions, coverage and pricing are advantageous for the Company and the relationship with the outlook to institutionalize accounts and upholding business and compliance standards when representing the firm while offering customized solutions and completing proposal work. Develops the project plan for the overall sales process for account work and monitors progress ensuring timeframes are effectively planned and high-quality products or solutions successfully delivered. Responsible for maintaining and preserving relationships and ensuring overall service needs are met, addressing escalated issues and miscellaneous concerns to remain in positive standing and preserve credibility. Maintains strong relationships with senior level professional counterparts in client organizations. Attends and participates frequently in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company as a thought leader. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.