FLEX Manager, Product Analyst

This is a temporary position. The assignment duration is through June 30, 2027. JOB SUMMARY The FLEX Manager, Product Analyst, Unified Experience Layer (UXL), supports the delivery and continuous improvement of a shared platform that enables seamless customer experiences across Digital and Enterprise products and channels. This role partners closely with Product Owners, Engineering, and Business teams to provide insights, support UXL product discovery, and help drive data-informed decisions. This role contributes across the product lifecycle, including customer and product discovery, backlog refinement, feature validation, and post-launch analysis. The FLEX Manager, Product Analyst will focus on understanding customer needs, analyzing platform usage and adoption trends, and identifying opportunities to enhance product experiences and platform performance. Working in a collaborative, cross-functional environment, the FLEX Manager, Product Analyst will help bridge business context, customer experience, and product execution. This role will also support market and competitive research to identify opportunities for innovation, including AI-driven workflows, integration opportunities, and optimizations across products and applications. The ideal candidate is curious, analytical, and customer-focused, with a strong ability to translate insights into actionable recommendations that improve both user experience and business outcomes.

CANDIDATE PROFILE Education and Experience Required

Bachelor’s degree or equivalent professional experience with 0-3 years of experience in product analysis, business analysis, or a related role. Experience supporting Agile product teams, including backlog refinement, acceptance criteria, issue tracking, and use of tools such as JIRA. Strong analytical, problem-solving, communication, and prioritization skills, with the ability to translate business questions into clear insights and recommendations.

Preferred

Experience with digital products, shared services, API-driven capabilities, customer journey mapping, user experience flows, or digital analytics. Familiarity with product performance metrics, dashboarding, reporting, or visualization tools such as Power BI, Tableau, or similar. Exposure to product discovery, user research, experimentation, market research, or emerging technologies including AI and automation.

CORE WORK ACTIVITIES

Supports product discovery by gathering and analyzing customer feedback, user behavior, business needs, and experience gaps across digital journeys. Partners with Product Owners to define user problems, use cases, hypotheses, and solution options that inform UXL product enhancements. Documents customer journeys, experience flows, adoption patterns, and stakeholder feedback to support product decisions and continuous improvement. Analyzes product and UXL capability usage data to identify trends, risks, opportunities, and areas for improvement. Supports definition, tracking, and interpretation of key performance indicators aligned to product goals, adoption, and customer outcomes. Develops and maintains basic dashboards, reports, and ad hoc analyses to support planning, prioritization, and performance discussions. Evaluates consumer onboarding, adoption, contributor engagement, and usage patterns to identify friction points and enablement opportunities. Provides insights and recommendations to improve adoption strategies, consumer experience, data quality, and reporting processes. Supports backlog refinement by contributing analytical context, acceptance criteria, validation approach, and measurable success indicators. Assists with testing, feature validation, post-launch analysis, and outcome measurement for product enhancements. Identifies risks, gaps, dependencies, and decision points through data analysis, stakeholder input, and product delivery context. Conducts market, competitive, and emerging technology research to