Customer Support Representative II

Requisition ID:   95104   Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.   Position Specific Description   Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industryleading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.   Join the Energy That’s Powering Florida’s Future If you’re looking for a career with purpose, stability, and growth, this is your moment. Customer Support Representative II – Miami Starting Pay: $18/hour Location: 4200 West Flagler Street Miami, FL 33134 Position Type: Full-Time, On-site (not remote)   Why You’ll Love Working Here

Be part of a company known for industry-leading reliability Make a real impact by supporting customers across Florida Join a team that values growth, training, and internal career paths Enjoy the stability and benefits that come with working for a major energy leader Paid Training to Set You Up for Success We invest in you from day one 6-8 weeks of comprehensive paid training Monday thru Friday from 9AM-5PM Anticipated start date: September 28, 2026 Training is on site and mandatory, ensuring you’re fully prepared for the role

Your Work Schedule upon completion of Training – 40 hours per week: Monday- Friday 10AM - 7PM with one weekday off. Weekend shift required: Saturday 9AM-5PM and Sundays off  Overtime opportunities are available! Job Overview

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).

Job Duties & Responsibilities

•  Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills

•  Handles situations which require adaptation of response

•  Identifies who will handle more complex calls

•  Assists with agency inquiries and Medical Essential Service Program (MESP)

•  Transfers or refers sales leads

•  Reports fraudulent conditions to management

•  Performs other job-related duties as assigned Required Qualifications

•  High School Grad / GED

•  Experience: 0+ years

•  Associate's Degree •  Bachelor's Degree •  Customer Service Experience: 1+ years   NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.   Employee Group:  Non Exempt Employee Type:   Full Time Job Category:  Customer Service Organization:  Florida Power & Light Company  Relocation Provided:  No   NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.    NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals,