Project Manager – Customer Engagement, Accelerated Transformation
McKesson
- Location
- USA, VA, Richmond
- Work model
- On-Site
- Level
- Mid
- H-1B history
- 49 approvals (FY2023)
- Posted
- Aug 28, 2026
About this role
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. As McKesson prepares to separate its Medical-Surgical business unit into a standalone entity, we are seeking a Project Manager, Customer Engagement to lead the cross-functional coordination of customer impacts, communications, and actions driven by the separation. T his role will partner closely with Sales, Customer Experience, Operations, Legal, Finance, IT, Communications, and functional workstream leads to identify , document, coordinate, and track customer-facing activities required to support a smooth transition. The ideal candidate is a proactive, business-oriented project manager who can bring structure to complex, fast-moving work, translate separation impacts into clear action plans, and ensure customer-related dependencies, decisions, and communications are visible, coordinated, and executed on time. This role requires strong stakeholder management, disciplined follow-through, and the ability to communicate clearly with both project teams and senior leaders.
Key Responsibilities
Lead cross-functional efforts to identify , document, and validate customer impacts resulting from the separation, including customer-facing process, system, contract, billing, communications, and support considerations. Build and maintain integrated project plans, trackers, decision logs, risk logs, and dependency maps for customer-related separation activities across business and functional workstreams. Coordinate and track business asks related to customer readiness, including data requests, decision needs, customer lists, communication inputs, approvals, and functional dependencies required to support separation milestones. Facilitate working sessions with Sales, Customer Experience, Operations, Legal, Finance, IT, Communications, and other business partners to gather inputs, align on actions, confirm ownership, and drive timely resolution of open items. Partner with Communications, Sales, Legal, and business owners to coordinate customer messaging needs, review cycles, approval timelines, audience segmentation, and readiness materials. Proactively identify risks, issues, blockers, and unmade decisions that could affect customer readiness or experience; escalate concerns with clear recommendations and proposed next steps. Prepare concise, leadership-ready updates, dashboards, and summary materials that communicate progress, key decisions, risks, dependencies, and next steps across the customer engagement workstream. Maintain strong follow- through on action items, owners, due dates, and dependencies to ensure customer-facing deliverables remain on track through separation planning and execution. We’re Looking for Someone Who: Thinks strategically and executes precisely – Connects business needs with operational realities and translates complex challenges into actionable plans Influences with clarity – Communicates effectively across all levels (executive to working teams), driving alignment and sustained momentum Is a compelling storyteller – Builds visually engaging and executive-ready PowerPoint decks that clearly communicate strategy, progress, and impact to drive buy-in and decision-making Is curious and resourceful – Asks thoughtful questions, explores new ideas , and thrives in