Relationship Manager

Company: Marsh Risk Description: We are seeking a talented individual to join our Global Benefits Management team at Marsh Risk India, a Marsh business. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Relationship Manager About our team Global Benefits Management (GBM) allows multinational organizations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting. What can you expect? This is a client-oriented position that supports the management of insurance benefits and focuses on the strategic and operational side of benefits for multinational clients. The purpose of this role is to manage insurable benefits, support implementation of the benefits, manage renewals across the globe as well as support adhoc projects (i.e. wellbeing, DEI, global financing strategy). Responsibilities include executing account management and a global coordination as part of a client delivery team, this includes operational and analytic support in respect of the management of GBM arrangements, policy renewals and ad hoc tasks to internal and external teams. Expectations include a proactive assessment of business and client needs to develop process solutions and operational best practices. What is in it for you? Opportunity to work in a dynamic and truly global team and role Multilingual community with inclusive atmosphere Development and on-the job learning opportunities We will count on you to: Manage a portfolio of multinational clients and ensure excellent customer loyalty and satisfaction as well as support client’s retention Have a clear understanding of clients' priorities and actively coordinate and communicate across the teams to ensure a successful client delivery and management of global benefits in line with clients’ guidelines Manage clients insurable benefits on a daily basis, support implementation process, ensure key activities are completed on time and with a high quality data, ensure internal and external teams are aligned Serve as day-to-day point of contact for multinational clients and internal teams, such as brokers, regarding clients’ deliverables and provide guidance to the internal teams and clients Manage delivery and materials to the clients, present results during client meetings Conduct regular status update calls with clients including reporting on renewal activities Provide renewal directions / compile project timelines and maintain high quality data of GBM technology Outline data / reporting expectations and serve as a first point of contact for internal/external escalations Peer review benefits data and send deliverables to clients Support local and global teams as well as sales opportunities What you need to have: Experience in working with multinationals and employee benefits experience Exceptional strong organizational and co-ordination skills Proactiveness, ability to be a driving force in ensuring day to day activities are completed Project management skills with the ability to prioritize and manage multiple tasks in a demanding work environment Ability to build and sustain strong relationships with clients and internal stakeholders Good analytical skills and a strong attention to details Strong self-starter, fast learner, quality conscious and committed to deadlines Strong oral and written communication as well as presentation skills Experience in process building, best practices and/or efficiency projects Team player combined with the ability to work independently with a minimal supervision Excellent command of spoken and written English Proficient with MS Office and general ease with different systems (ability to perform analysis in Excel and preparing PowerPoint) Why join our team: • We help you be your best