Tech Coord, Income Process

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The role of Technical Coordinator – Entitlements requires good understanding of various investment instruments like Equities, Fixed Income Products, Asset Backed Securities and Unit trust assets. Good understanding of wire payments, tax application/reclaims on Corporate Action events, valuation reporting etc. Core responsibilities include monitoring control activities for the team and managing the daily activities, escalation & queries management, placing high emphasis on accuracy, timeliness and client servicing. Identify process gaps and work on mitigating risk through process improvement initiatives or projects. The position requires experience and in-depth knowledge of security service industry and financial instruments                                                                                                                                                         General Monitor and ensure accuracy and timeliness of client deliverables. Improve on performance through process improvement and continuous training. Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit.  Follows through to ensure objectives are met Implement consistent best practice and monitor the standards as agreed with the home locations. Ensures that adequate training/ cross training is provided for all team members Process Management Good understanding of financial products such as Unit Trust, equities, bonds etc. Maintain technical knowledge around the securities industry and instruments, understanding how they function as it relates to the markets, and integration with our other operation areas and client deliverables Identifies and manages resolution of service delivery root causes Ability to act as a process expert, own and resolve complex queries and issues not only of self but also for the immediate sub process Ability to build and maintain strong relationships with all stakeholders, related departments and Middle Offices Ability to train new hires on the process and ensure proper training and development of staff to meet requirements of their job Generates ideas for operational efficiency and assesses impact Assesses areas of risk within the team and establishes control mechanisms to control/monitor risk and respond to regulatory/legislative changes Ensures that all metrics & MIS are completed regularly  Challenge status quo & areas for improvement pursued effectively Reduce rework and errors in line with measurable targets Client Management Engage with internal clients and other partners across the enterprise to resolve inquiries, incidents and challenges as quickly as possible Advocate dependency rate and methods to reduce gradually Risk Management  Ensure accuracy and current volumes do not expose Northern Trust to Financial, Regulatory and/or reputational risk. Support audit and compliance reviews in line with corporate standards Understanding of BCP Plans & GBCRS requirements, deliver accordingly. Ensure team adherence to CASS regulations, REMS policy on exception management. Oversee & sign off checklists for team members