Officer, Digital IT Helpdesk

Newmont produces metals the world needs - safely, responsibly and with care for people, communities and the environment. With a 100+ year history, we continue to shape the future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful difference.ce.

Newmont’s Service Enablement Group (SEG) is a new internal Newmont function that aims to improve processes and service delivery for the organization. It is comprised of two parts: A Process Excellence team and a future-state service delivery model who design will be informed by the work of the Process Excellence team.



You will provide day-to-day IT support to employees, helping them stay connected and productive by resolving basic hardware, software, access, and operating-system issues.

As part of our team, you will



• Troubleshoot basic system access, password, printer, and desktop application issues.

• Support Windows, macOS, and Microsoft Office 365 users.

• Set up laptops, desktops, printers, peripherals, and software.

• Prepare IT equipment and system access for new employees.

• Log, categorize, and prioritize help desk requests through ticketing systems, email, and phone.

Prerequisites for your success in this role



• Developing knowledge of end-user technical support and hardware configuration.

• Familiarity with Windows, Microsoft 365, Active Directory, and basic networking concepts such as Wi-Fi, VPN, and IP addressing.

• Exposure to ticketing or remote-support tools such as ServiceNow,