Associate Director, Disclosure Quality & Operations, Hybrid

The Clinical and Regulatory Strategic Communications (CRSC) department within Global Clinical Trial Operations (GCTO) creates and delivers high-quality regulated content in support of our development pipeline and enables data sharing for our customers. We are a strategic partner that ensures excellence and compliance with applicable laws while incorporating health literacy principles in the development of public-facing materials. The Associate Director of Disclosure Quality and Operations overseas and leads the preparation, quality control, tracking, and submission of clinical and regulatory documents and transparency deliverables, while coordinating with stakeholders to ensure compliance, accuracy, and timely completion of regulated content. Key responsibilities may include: Supervision of the creation, review, quality control (QC), and/or redaction of clinical documents across multiple therapeutic areas and development stages, verifying accuracy, consistency, and proper formatting consistent with company and regulatory guidance and privacy/transparency regulations. Oversight of project timelines and tracking to drive timely completion of deliverables to ensure compliance with global requirements and voluntary policies, and to maintain inspection readiness. Lead the collection and analysis of metrics to identify trends, diagnose root causes, and drive corrective actions through targeted process improvements, enhanced training programs, and other strategic measures to ensure sustained quality and compliance. Build and maintain effective cooperative relationships with internal stakeholders relevant to role, policies, and regulations. Forecast and allocate resources for deliverables using associated tracking of milestones, documents, and submission management systems to identify trials and submissions in scope of the transparency regulations. Coordinate and/or support collaborative review with authors and product development team members to confirm the information and documentation is reviewed and approved for accuracy, and, as applicable, for confidential and privacy protection. Lead and provide support for clinical trial disclosures, document redactions, and other key departmental initiatives to maintain compliance with regulatory requirements, organizational standards and public registries. Collaborate in the development, maintenance, and continuous update of Standard Operating Procedures (SOPs), job aids, and guidance documents for clarity, compliance, and alignment with evolving regulatory and organizational requirements. Support regulatory audits and inspections by ensuring documentation readiness, facilitating responses, and coordinating with cross-functional teams to maintain compliance standards. Strategize, design, and implement innovative, efficient processes, technology and tools to enhance business operations, document organization, authoring workflows, and metrics collection. Lead the development and execution of training programs to enhance team proficiency in processes, including designing cross-training initiatives for medical writers and other cross-functional teams, creating standardized learning materials, and fostering a culture of continuous improvement to ensure accuracy and compliance across deliverables. Mentor and/or manage team members, including hiring, workload, professional development, and performance management. Drive administration and business objectives for their group.

Requirement: Required: Bachelor’s degree or higher preferably in a health, scientific, or relevant discipline (e.g., life sciences, pharmacy, medicine, public health) and at least 5 years of relevant industry experience. Required skills & experience Fluent in American English. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, SharePoint, and electronic document management systems. Strong teamwork and leadership skills across organizational levels, including conflict