Capabilities Manager, Sales (US)

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview: Responsible for driving training, onboarding, change management, business readiness, and sales enablement initiatives across the Home Lending Group. Partners closely with Sales, Product, Operations, Compliance, Risk, and Technology teams to implement new processes, systems, and regulatory requirements while ensuring successful frontline adoption. Leads development of training materials, communications, testing, and readiness activities that improve colleague effectiveness and support sales performance. Ideal candidates possess strong mortgage lending knowledge, project leadership experience, and a passion for translating complex business needs into practical solutions. The above details are specific to the role which is outlined in the general description below. The Capabilities Manager, Sales (US) is responsible for supporting and executing on engagement or education and training strategies for multiple pillars in Consumer Distribution. Responsibilities include leading, developing, and coaching colleagues to enhance their competencies, capabilities, and confidence in training/upskilling new hires and existing Phone Mortgage Loan Officers (MLOs) and Sales colleagues.  Role is core to increasing employee engagement, retention and responsible for influencing Store or TD line of business partnerships through operational excellence, tools, and effective business strategies.. This role develops, consults, and delivers new and ongoing home lending training materials as well as updates to all support material.  This role demonstrates mortgage techniques through live demonstrations with FSG MLO new hires and manages special projects as needed. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Demonstrated ability to apply business unit expertise in the interpretation of results and trends in identifying and preparing recommendations that align with key strategies of the business to include sales and service opportunities Partners with key stakeholders (leadership, WFM, TA, TLA, etc.) to execute and support development and implementation of onboarding, training, upskilling strategies within the business group to achieve business objectives and reduce attrition Coaches, develops and trains others and provide guidance and advice i.e. Representatives, Loan Officers, Sales Managers, Leaders, Coaches, and Store colleagues Meeting regularly with leadership to determine priorities; develop service and sales enhancements and presents to senior or executive leadership Researches and answers escalated problems for the business continuously evaluating potential gaps in the New Hire, Learning or Engagement Strategies Ensures a consistent Employee Experience and executes strategies to attract, motivate and retain highly qualified employees to meet all business objectives Develops, updates,  and maintains training material coordinating with various cross