Technical Support Engineer

The Technical Support Engineer partners with customers to ensure the successful deployment, operation, and maintenance of NI products, platforms, and systems. This role provides remote and on-site technical support, combining deep product and system troubleshooting expertise with first-responder field service for customer test stations and large-scale deployments. The engineer serves as a primary technical point of contact, owns customer issues from initial diagnosis through resolution, coordinates internal escalations, and advocates for improvements in product quality, system capability, and the overall customer experience. The role requires strong customer engagement skills and an understanding of each customer's application, solution architecture, production environment, and service commitments.