Manager, Benefits & Leave Administration Transformation & Process Optimization (GBSC People & Capability)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Benefits & Leave Administration Transformation & Process Optimization (GBSC People & Capability) Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Who is GBSC? The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product.

The Manager, Benefits & Leave Administration Process Design & Optimization Lead is responsible for designing, optimizing, and continuously improving global benefits and leave administration processes to ensure they are standardized, compliant, employee centric, and digitally enabled across countries. This role applies leading practice process architecture, documentation, governance enablement frameworks, and optimization initiatives across the end to end benefits lifecycle—including benefit eligibility, enrollment, life event changes, ongoing administration, vendor interactions, employee communications, reporting, and post event activities—while partnering closely with regional Benefits teams, Technology, Risk, and external providers. The role enables consistent benefits outcomes and improved employee experiences by defining scalable process standards, controls, and metrics that support Mastercard’s broader modernization and automation agenda, while execution accountability remains with regional and in country Benefits teams. Success in this role requires working in close alignment with Benefits leadership to translate strategic direction into executable, scalable, and continuously improving process outcomes. ________________________________________ Key Responsibilities • Partner with Benefits and Leave Administration leadership to support global benefits process design and optimization efforts, contributing insights, analysis, and structured frameworks that inform the evolution of future state process standards across the benefits lifecycle. • Enable and support the development, alignment, and use of benefits process flows and documentation by partnering with Benefits, Leave Administration, and related teams, to ensure artifacts are clear, practical, and reflective of agreed upon operating models; support consistent understanding and execution across regions while accounting for local regulatory, plan design, and business requirements. • Manage the Benefits and Leave Administration Transformation portfolio, including intake, prioritization, transformation roadmap, and work