Electric Power Service Readiness Consultant

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

The Electric Power Service Readiness Consultant develops and drives workforce readiness strategies that ensure technicians, product support teams, and dealer personnel are prepared to support current products, new product introductions, and emerging Electric Power applications. Working across Electric Power Division, Large Power Systems Division, Global Dealer Learning, district teams, and Caterpillar's dealer network, this role identifies capability gaps, develops readiness plans, and aligns workforce development initiatives with business growth objectives. The successful candidate will influence cross-functional partners to improve technician proficiency, support readiness, and customer outcomes across the global Electric Power business.

Develop and maintain workforce readiness strategies that support Electric Power products, services, and new product introductions. Assess technical capability, workforce capacity, and readiness gaps across the dealer network and recommend actions to address business needs. Partner with learning, product support, and dealer development teams to establish competency standards, learning pathways, and certification programs. Translate business growth plans, customer requirements, and product support needs into workforce development priorities and readiness plans. Coordinate readiness activities for new product introductions and strategic customer deployments to ensure support capabilities are in place before launch or commissioning. Establish and monitor readiness metrics, identify risks, and drive continuous improvement initiatives that enhance technician effectiveness and customer support outcomes. Influence cross-functional stakeholders to align workforce readiness efforts with business objectives and customer expectations. Degree Requirement Bachelor's degree or equivalent experience. What You Will Have Customer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Facilitates creation of the 'right' products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Consulting: Extensive experience and knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting