Director, Commercial Process & Technology - Surgical

We anticipate the application window for this opening will close on - 24 Aug 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 20% of travel to enhance collaboration and ensure successful completion of projects. ​                     The Director, Commercial Process & Digital Transformation will support the US Surgical business and is responsible for defining, optimizing, and enabling commercial processes through technology. This leader serves as the Business Product Owner for core commercial platforms, including Salesforce.com and AI-enabled capabilities, while partnering closely with Sales, Marketing, IT, Data & Analytics, Finance and C&P functions to identify opportunities for simplification, automation, and digital transformation. The role is accountable for defining future-state commercial processes, translating business needs into scalable technology solutions, establishing governance frameworks, managing business priorities, and ensuring successful adoption across the commercial organization. Success in this role requires balancing strategic vision with operational execution, ensuring technology investments drive measurable improvements in productivity, customer experience, commercial effectiveness, and business performance.

Commercial Process Digitalization Challenge existing processes and drive continuous improvement initiatives focused on effectiveness and efficiency. Identify opportunities to simplify, standardize, automate, and modernize workflows. Define future-state operating models that leverage automation, digital tools, and AI capabilities. Ensure business processes are scalable, sustainable, and aligned across Surgical businesses, regions and functions where appropriate Business Product Ownership Serve as Business Product Owner for Salesforce.com and designated AI-enabled platforms Define the vision, roadmap, priorities, and success measures and ensure solutions are aligned to commercial strategy. Manage and prioritize business requirements, enhancement requests, and use cases. Establish intake and evaluation processes to ensure business needs are appropriately captured and prioritized. Act as primary liaison between commercial stakeholders and technology delivery teams. Commercial Technology Strategy Develop and maintain a commercial technology roadmap aligned with organizational priorities and related functions (i.e C&P technology roadmap) Drive integration and alignment across CRM, analytics, automation, AI, and related commercial technologies. Partner with technology teams to ensure solutions meet business requirements. Monitor industry trends and emerging technologies to identify innovation opportunities. Governance & Portfolio Management Establish governance processes for commercial technology investments and enhancement requests. Create intake, prioritization, and decision-making frameworks to ensure transparency and alignment. Lead prioritization of initiatives across competing business demands. Ensure alignment between regional, global, and enterprise priorities. Facilitate alignment across stakeholders and resolve competing business priorities. Develop and maintain transparent reporting on project status, roadmap, risks, and value realization Change Management and Adoption