Senior Technology Business Manager

Join the team leading the next evolution of virtual care.    At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.   Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary The Sr. Technology Business Manager will support the Technology Business Management function by leading IDS governance activities and overseeing end-to-end labor reporting. This role will partner closely with Technology, Finance, Accounting, Audit, Product, and HHS stakeholders to ensure labor allocations, capitalization activities, compliance controls, and reporting deliverables are accurate, timely, well-controlled, and audit-ready.  This position is responsible for managing the full labor reporting lifecycle, including intake, validation, allocation tracking, monthly and quarterly reporting, issue resolution, leadership insights, and continuous process improvement across Jira, Airtable, Allstacks, Apptio, and related data sources.     Core Competencies: Organization and Planning: Demonstrated ability to manage recurring data collection cycles, tailor reporting to stakeholder needs, and translate data-driven analysis into actionable business insights  Process Management: Proven ability to design, document, and execute repeatable processes that improve consistency, accountability, and operational effectiveness  Labor Reporting: Strong ownership of end-to-end labor reporting processes, including data intake, validation, allocation accuracy, variance review, stakeholder follow-up, and recurring leadership reporting  Governance and Controls: Ability to establish and maintain effective controls for IDS, labor allocation, capitalization, and software governance while supporting audit and compliance requirements  Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly to cross-functional and leadership audiences     Key Responsabilities Lead IDS (Internally Developed Software) SOX business process controls for RTE certification, ensuring compliance with SOX, GAAP, and ASC standards while coordinating audit deliverables and mitigating control risks across Finance, Accounting, Audit, Technology, Product, and HHS teams  Validate monthly and quarterly IDS and labor allocations to ensure submissions are complete, accurate, aligned to established guidelines, and delivered timely to Finance and Accounting stakeholders  Own the end-to-end labor reporting process, including resource intake, cost center coding, allocation validation, capitalization support, variance analysis, stakeholder follow-up, reporting distribution, and process documentation  Manage Airtable operations, including automation development, user permissions, field and base updates, vendor coordination, and contract and usage oversight  Develop and automate reports and dashboards in Power BI to track delivery metrics, identify trends, and recommend data-driven actions  Monitor and report on labor trends, allocation risks, reporting gaps, and process health, providing actionable insights to Technology and Finance leaders  Manage budget tracking and resource alignment against approved spend, while providing regular and transparent financial reporting to stakeholders  Lead requirements gathering and process alignment activities to ensure operational practices remain consistent with current business strategies and governance expectations    Required Qualifications Minimum of 8 years of experience in IT, Finance, Technology Business Management, or related business operations roles Excellent organizational, planning, and prioritization skills Excellent written and verbal communication skills Experience partnering with Finance teams on labor allocation, reporting,