Practice Architect - Capability Development

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Key Responsibilities Capability Development Strategy Develop and execute the capability development strategy and enablement programs for Professional Services, Customer Success, and strategic delivery partners across the Cortex & Cloud portfolio. Build scalable programs that continuously improve technical proficiency, delivery consistency, consultant readiness, and adoption of COE methodologies. Drive organizational readiness for new products, AI capabilities, automation initiatives, and service offerings. Establish long-term capability roadmaps aligned with business priorities and evolving customer needs. Technical Enablement & Training Deliver hands-on technical enablement sessions, including workshops, labs, and real-world deployment scenarios. Conduct brown bag sessions, deep dives, and office hours to reinforce learning and address partner challenges. Develop role-based enablement paths for partner consultants, architects, and delivery leads. Lead technical workshops, boot camps, instructor-led training, hands-on labs, office hours, mentoring sessions, and knowledge-sharing forums. Support onboarding and continuous development of consultants throughout their career progression. Strategic Field Engagement & Coaching Participate in strategic customer engagements, pilot deployments, and new service introductions where coaching and consultant development provide the greatest organizational value Mentor consultants during customer engagements to strengthen technical execution, consulting skills, and customer interaction. Identify opportunities to improve consultant effectiveness through real-world coaching and practical experience. Support strategic partners through co-delivery engagements, ensuring adherence to COE standards and best practices. Assess strageic partner capabilities and identify gaps in delivery execution, technical skills, or methodology adoption. Act as a technical advisor and escalation point for partners during active deployments Capability Assessment & Organizational Readiness Define capability benchmarks and readiness criteria across the Cortex & Cloud portfolio. Assess technical, delivery, and consulting competencies across the organization. Identify skill gaps and develop targeted capability improvement plans. Partner with leadership to support certification planning, technical growth, and career development initiatives. Measure capability progression through technical assessments, certifications, delivery quality, and field performance. Knowledge Management & Learning Assets Develop and maintain reusable capability development assets, including Technical workshops Hands-on labs Technical demonstrations Recorded learning sessions Best practice guides Knowledge articles