Transcon Operations Manager

Transcon Operations Manager Full-time Company Description As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Job Description Operations Manager leads the team to achieve flawless operational execution, developing a strong and reliable team infrastructure and expertise, including warehouse operations, facility management, and leading transportation coordinators, knowledgeable and promotable personnel while constantly driving efficiency, profitability and growth contributing our Vision and Mission Statement, making our promise real to all our employees and customers. Key Deliverables Proactively monitor key metrics to achieve expected results, department excellence above 90%: People - Total Commitment to Employee Satisfaction & Development. Timely & Valuable Performance Reviews every 12 months and 1:1s every 3 months. Team members to complete mandatory and 52-hrs. training per year/4.33 per month. Operational Excellence - Drive Customer Satisfaction through Execution & Transparency. Operational performance KPI above 90% Product OPA Audit Result Job Responsibilities Administration and Personnel Management: Exemplify and Teach Our Culture, Mission and Goals. Follow the 10 Critical Success Factor and the ‘What’s expected of a Manager’ guidelines. Servant Leadership mindset. Use team feedback to adapt and maximize the leadership capacities. Ensure that team is properly staffed, structured and organized and interview regularly. Ensure all needs and tools required are available for the team to be successful in all areas. Support your team and help them develop their careers through to the next level. Engage with team members daily, conduct check-in meetings regularly assisting them with ongoing feedback, coaching and mentoring. Be visionary as it relates to managing staff, processes and tools to handle volume spikes, growth. Design a structure that meets current operational demands while accommodating future growth. Own your self-development. Prepare, follow-up and execute on your personal development goals. Build healthy cross-functional relationship and promote a positive, cohesive work environment. Uphold company controls, policies, procedures, processes and control in all department activities. Support all Employee Satisfaction initiatives. Manage capacity and resource needs for the team. Contribute to department TBP, goals, drive execution and monitor the progress. Operations: Effectively manage and monitor service execution within the team, leading and assisting our relentless pursuit of efficiency and operational excellence: Performance Management: Ensure oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively. Exception Management: Review all exceptions to drive efficiency internally (controlled) and through interacting with our customers (uncontrolled). Map and understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins. Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service. Understand trends discrepancies, analyze root causes and implement solutions in a timely manner. Make certain that client specific instructions are understood at the desk level to properly process shipments and invoices.