Senior Project Manager, Market Operations

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

Carvana’s Market Operation department is known for its team-oriented, fast-paced environment.

We expect bright people, willing to roll up their sleeves, take on new assignments, mentor and train others, assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

• Lead multiple high-priority initiatives and projects by successfully collaborating, communicating and prioritizing across essential stakeholders to ensure goals are achieved.

• Build strong relationships and work cross-functionally (internally and externally) with the necessary partners to support project initiatives.

• Successfully execute full-cycle project management duties to meet project goals within given constraints (define goal, scope, deliverables, resources, budget and timeline; planning, monitoring and controlling during execution and finally, closing), with minimal guidance.

• Leverage advanced analytical skills to measure project success, assess operational performance, conduct root cause analysis, and develop data-driven recommendations that optimize performance and influence senior leadership decision-making.

• Effectively work through areas of ambiguity and complexity; demonstrating initiative and structuring problem-solving approaches to achieve our business needs.

• Dive deep into operations and leverage a strong understanding of Market Operations, performance metrics, and operational drivers to develop scalable solutions.

• Identify operational weaknesses and risks, and help innovate or improve processes.

• Use data to make operational decisions, uncover insights, and provide direction to senior management.

• Train and coach teams on best-in-class project management methodologies, data-driven decision-making, and analytical frameworks.

• Effectively partner with stakeholders to determine the needs of their departments and create/deliver communication plans to leadership; build, maintain, and communicate portfolio and/or project performance and progress across Market Operations platform and stakeholders.

• Other duties as assigned

What you should have

• Bachelor’s degree required and a minimum of 5 years working experience in Project Management, operations, business analytics, or a related role, ideally in a fast-paced, high-growth environment.

• Experience leading cross-functional project teams through Initiation, Design, Planning, Execution and Close phases for large-scale, complex and ambiguous initiatives

• Experience working across different business units (specifically HR, IT/technology, construction, engineering, procurement, operations) to communicate project vision, develop plans and drive change

• Ability to structure and conduct root