Director 1, Program Management

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary This job involves leading program management initiatives to align with corporate strategies and enhance operational processes. It encompasses This role provides strategic leadership for software delivery, portfolio governance, and engineering execution across customer-facing digital and agent-assisted experience platforms. This leadership position is responsible for driving predictability, operational excellence, financial stewardship, and adoption of modern software development methodologies, including AI-accelerated practices. The successful candidate partners closely with product, business, and engineering leaders to drive strategic execution, communicate delivery commitments and risks, remove organizational impediments, and ensure successful business outcomes.

Lead portfolio governance and software project execution by establishing delivery frameworks, aligning to strategic roadmaps, managing dependencies and risks, and ensuring alignment between business objectives, technology investments, and customer outcomes. Accountable for portfolio financial management, including budget planning, investment governance, vendor management, workforce strategy, capacity planning, and cost optimization. Drive continuous improvement through modern software delivery practices, change control, release management, Agile and Lean methodologies, AI-accelerated tooling, and operational excellence initiatives. Provide executive-level governance and visibility into portfolio performance, delivery progress, business outcomes, financial health, operational risks, and strategic initiatives. Build and maintain strong partnerships across product, engineering, operations, customer experience, and business organizations to drive alignment, decision-making, and delivery success. Lead, coach, and develop high-performing teams through talent acquisition, workforce planning, succession management, performance leadership, and career development. Lead adoption of AI-enabled capabilities and ensure responsible implementation through appropriate governance, security, compliance, and operational controls. Identify and drive organizational, process, and technology transformation opportunities that improve scalability, productivity, delivery predictability, and user experience outcomes. Establish and monitor key delivery, quality, operational, and financial performance metrics to drive accountability and continuous improvement across the portfolio. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our