Customer Experience, Event Manager

The application window is expected to close on: 09/24/2026 Title: Customer Experience, Event Manager   Meet the Team The Customer Experience (CX) Marketing team is focused on differentiating and elevating Cisco through personalized, proactive, and predictive customer experiences. The team drives impactful engagement strategies through Cisco-led and CX-led events that strengthen customer relationships, support sales motion, and reinforce Cisco’s global brand presence.

As an Event Manager, you will deliver high-quality, high-impact customer experiences across physical, digital, and hybrid environments. You will play a critical role in driving operational excellence, customer collaboration, and measurable business outcomes through innovative event strategies and flawless execution.

Support live and digital event execution to identify and capture opportunities to creatively delight customers, partners, and internal audiences. Independently manage and execute on event workstreams and tasks for complex Cisco-led and third-party-led events across multiple formats and audiences. Drive operational excellence by executing event logistics and workstreams with strong attention to detail. Proactively address routine issues, demonstrating early judgement and flexibility in dynamic situations and develop contingency plans and proactively resolve challenges to ensure seamless event delivery. Conduct white space analysis and identify opportunities for process optimization and event innovation. Partner closely with Product Marketing Managers (PMMs), Product Managers (PMs), CX leadership, and external vendors to align event strategy and execution. Actively gather and incorporate audience feedback into event details, ensuring a positive experience. Measure and communicate event performance and business impact using data-driven insights and reporting. Ensure all projects, timelines, and deliverables are accurately maintained in project management systems and walking decks.

Bachelor’s degree with 5+ years of experience in event management, marketing, customer experience, or related fields. Experience managing complex enterprise-level physical, digital, and hybrid events. Proficiency with project management and workplace tools such as Airtable, Qualtrics, Microsoft Office, Cvent, Sharepoint. Experience coordinating cross-functional customers and external vendors in fast-paced environments. Strong experience tracking program metrics, reporting outcomes, and optimizing event performance through data insights. Proficiency in Salesforce, Tableau, Snowflake and other data reporting tools desired.

Deep understanding of Cisco CX offerings and service portfolio. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Ability to transform structured messaging into engaging demos, videos, and printed assets. Excellent communication and customer management skills with the ability to influence outcomes effectively. Knowledge of event industry trends, customer engagement strategies, and experiential marketing protocols. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.