Quality Technical Analyst II

Salary Range:  70,000-90,000 Job Posting End Date:  October 28, 2026   We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.   Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.   What does it take to be successful at Aflac?

Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

What does it take to be successful in this role?

Experience writing Visual Basic for Applications (VBA) and working with Microsoft Visio and Minitab 16 or later, or an equivalent combination of education and experience.  Knowledge of business operations, business process analysis, quality management, project management, and software development methodologies.  Strong analytical, research, and problem-solving skills, including the ability to evaluate complex data, identify trends, and develop actionable recommendations.  Effective verbal, written, presentation, and interpersonal communication skills, with the ability to translate technical information for diverse audiences and document processes, procedures, and business requirements.  Ability to collaborate across functions, manage multiple priorities, and adapt to changing business needs while maintaining a high level of accuracy, customer focus, and attention to detail.

Education & Experience Required

Bachelor's Degree In Business Administration, Computer Science, or a related field Four years of professional job-related work experience performing business analysis, developing business requirements, using analysis techniques, writing technical and/or online documentation for end-users

Or an equivalent combination of education and experience   Education & Experience Preferred

Advanced knowledge of excel or other reporting databases such as Power BI or Minitab.

Travel

less than or equal to ten percent

Principal Duties & Responsibilities

Develops technology and methods for random selection of files and transactions for audit by the Quality Auditors such as claims, policy service files, or calls; develops, maintains, and upgrades systems that house quality audit reviews, findings, and results; serves as administrator for the SharePoint site Maps current business processes to provide a foundation for defining business requirements and activities; uses business process maps to develop technological solutions, procedures, models, and operational processes; ensures that appropriate analysis is applied to business unit and quality team issues in an effort to provide the best resolution and satisfy internal and external customers  Creates management reports, gathering data from various systems and developing/establishing reports into customer friendly formats for use by management; creates and automates reports for business unit management  Ensures that all changes in processes/procedures, to include new system implementation and/or upgrades are documented and communicated to the quality team and/or business unit before implementation.