Strategic Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accounts participating in both Macro Helix and McKesson enterprise products and services. This Strategic Account Manager will serve as both the primary internal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise.

Interpersonal communication and collaboration to represent Macro Helix at a pharmacy level to c-suite, requiring routine scheduled calls and ongoing communication  Develop understanding of customer business and strategic needs and priorities  Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite  Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders  Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit  Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion  Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal  Prepare insights reporting, including analysis and research  Develop and implement client relationship management strategies  Identify opportunities in McKesson software and services by staying engaged with sales partners  Liaison and dynamic leader in partnering with sales, customer service, product, IT, finance and operations departments  Provide input, serving as an ongoing resource and technical expert on products and services with internal teams  Act as subject matter expert on the assigned customer portfolio  Facilitate issues resolution through multiple channels within the broader McKesson enterprise.  Manage special projects based on customer key initiatives  Maintain premier customer satisfaction measured through direct customer surveys  Minimum Requirement Degree or equivalent and typically requires 2+ years of relevant experience.

4-year degree in related field  or  equivalent experience.  Critical Skills   2+ years of experience in customer service or account management. 1+ years in healthcare technology.  Proficient in CRM software such as SalesForce, Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports) and utilization of web-based training applications (WebEx, MS Teams, etc.)  Working knowledge of sales and contract lifecycle.  Working knowledge of software implementation.  Working knowledge of EDI and other interfacing/integration industry standards.  Working knowledge of data flows across various platforms, such as but not limited to: SFTP, Snowflake, secure email applications.  Working knowledge of the hospital revenue cycle. ​ Prior hospital and retail pharmacy operations knowledge.  Prior exposure and/or knowledge of 340B.  Additional Knowledge & Skills   1+ years in compliance and government