Customer Experience Manager

The Customer Experience Manager is a strategic, yet operational role designed to rethink critical fleet customer journeys from the ground up. If you possess exceptional customer empathy, systems thinking, and the ability to translate insights into enterprise-scale solutions, you can make the most of your unique expertise as part of Ford Pro’s Strategy and CX team. We design the future of how our commercial customers interact with Ford. We translate complex behavioral signals into intuitive journeys, ensuring our customers remain at the center of everything we do.