Director, Process Excellence, Automation and Service Delivery

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Data Analytics & Computational Sciences Job Sub Function: Multi-Family Data Analytics & Computational Sciences Job Category: People Leader All Job Posting Locations: Singapore, Singapore Job Description: DePuy Synthes is recruiting for a(n) Director, Process Excellence, Automation and Service Delivery – GS Strategy & Operations, located in Singapore.

The Director, Process Excellence, Automation and Service Delivery plays a critical leadership role within Global Services (GS) Strategy & Operations, responsible for building and evolving the enterprise capabilities that power service delivery across Global Services and aligned functions. This role shapes how data, digital, content, insights, and process excellence capabilities are designed, governed, and scaled to enable business outcomes. This is a highly visible role with broad enterprise impact—connecting strategy to execution, accelerating transformation initiatives, and enabling data‑driven decision‑making at scale across Global Services.

Own and evolve the Global Services enabling capabilities portfolio (data, digital, insights, content, and process excellence), ensuring enterprise‑ready, scalable data, digital, and AI solutions the enable the enterprise and Service Delivery in delivering world class experience for employees and GS customers. Lead Global Services data, digital, and insights strategy, including intelligent automation, business systems enablement, Sourceview, and reporting and performance management, delivering trusted KPIs, dashboards, and insight‑driven decision support. Own content management and knowledge enablement strategy and capabilities, driving standardized content strategies that support self‑service, experience outcomes, and service excellence. Lead process design and continuous improvement, embedding CI methodologies and data‑driven optimization to improve cost‑to‑serve, service quality, and operational resilience. Act as a strategic connector between Strategy & Operations and service delivery teams, translating enterprise and GS priorities into actionable roadmaps, intake models, and execution plans, while enabling large‑scale transformation and measurable business outcomes. Enable transformations and business outcomes, partnering with portfolio, operations, and experience teams to support large‑scale initiatives and “must wins” by providing the foundational capabilities that accelerate adoption and deliver measurable impact. Develop and lead high‑performing capability teams, fostering accountability, continuous improvement, and sustainable talent and operating models.

Education Bachelor’s degree required (Business, Engineering, Data, Information Systems, or related field) Master’s degree or MBA preferred Experience and Skills Required Typically requires 10-12 years of experience in strategy, operations, or enterprise capability management within a global or shared services environment Proven experience leading data, digital, reporting, or process excellence capabilities at enterprise scale Demonstrated ability to translate