GDS PH Consulting Delivery Excellence Quality DEx Senior (Cebu)

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EY GDS - Delivery Excellence Quality – Senior Within the last decade, cost of delivery and Delivery Excellence have become the most critical factors to run successful and popular businesses globally. To support such a dynamic and fast-paced IT transformation industry, we use cutting-edge Delivery Excellence models and tools, with relentless focus on automation, to offer best-in-class and tailor-made solutions to our clients. As a Senior professional in our Quality Assurance and Service Delivery team, you will play a key role in implementing quality standards and identifying improvement opportunities within our projects. You will be responsible for ensuring the quality of deliverables and supporting the team in optimizing service delivery processes. Job Title: Senior - Quality Assurance and Service Delivery Location: Philippines  Key Responsibilities: •    Support the implementation of quality standards and identify opportunities for improvement within project deliverables. •    Act as a first level of internal Quality Control for project deliveries. •    Participate in quarterly internal delivery reviews and provide input for optimizing delivery processes. •    Contribute to publishing monthly dashboards and service delivery reporting. •    Help ensure that all process documentation, guidelines, checklists, and templates are up-to-date and published in the Quality Management System (QMS). •    Define and track appropriate metrics dashboards within project management tools. •    Support Agile (Scrum) and Waterfall methodologies, enabling project teams to adapt and support Agile implementations. •    Facilitate project teams in setting up processes and metrics according to project scope and type. •    Conduct process compliance checks and audits to ensure adherence to defined processes and procedures. •    Assist in planning and conducting project audits, monitoring the effectiveness of process implementation. •    Perform gap analyses and recommend improvements based on industry best practices. •    Identify high-risk engagements and collaborate with teams to mitigate associated risks. •    Participate in weekly meetings with delivery team members to monitor progress on improvement actions. •    Support the project lifecycle from creation to closure, ensuring process implementation and facilitation. •    Engage in delivery status calls to monitor project status and proactively highlight issues to management. •    Analyze metrics to meet organizational KPIs and perform Customer Satisfaction (CSAT) analysis to enhance team performance. •    Define operational excellence metrics and develop actions to improve customer satisfaction. •    Manage proactive risk assessments for consulting projects. •    Support efforts for industry quality certifications and collaborate on certification requirements. •    Contribute to organizational initiatives such as productivity improvement and automation. Skills and Attributes for Success: •    Strong communication skills with the ability to collaborate effectively with business delivery teams. •    Proficient in supporting process and technical audits. •    Analytical thinker with a strong team-player attitude. •    Ability to create quality process documentation. •    Well-organized with keen attention to detail. To Qualify for the Role, You Must Have: •    A college degree in a related technology field (Computer Science, Engineering, etc.). •    Approximately 5 to 8 years of experience in delivery and service excellence within