Audio Visual Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The AV Manager will be responsible for the day-to-day operation, maintenance, and continuous improvement of Audio Visual (AV) technology across both Ireland offices. The role will ensure reliable, high-quality user experience for meeting rooms, collaboration spaces, events, and executive communications, while working closely with internal stakeholders, vendors, and end users. The successful candidate will act as the primary point of contact for AV services, driving operational excellence, managing vendor relationships, and ensuring that AV solutions support business needs effectively and efficiently. Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office in a hybrid work model.

AV Operations & Support Manage the daily operation and performance of AV equipment and systems across both island sites Ensure all meeting rooms, conference facilities, collaboration spaces, and event technologies are fully operational Monitor AV system health and proactively address issues before they impact users Coordinate maintenance schedules, upgrades, and hardware refresh programs Stakeholder Management Build solid relationships with business leaders, site management teams, and end users Gather requirements and provide AV solutions to support business needs Act as a trusted advisor on AV technologies, standards, and best practices Communicate effectively with stakeholders regarding system changes, outages, and improvement initiatives Vendor Management Manage relationships with AV vendors, service providers, and support partners Ensure vendors deliver services in accordance with agreed service levels and contractual obligations Coordinate installations, repairs, preventative maintenance, and project delivery activities Review vendor performance and identify opportunities for service improvement and cost optimisation User Experience & Service Delivery Ensure seamless AV experience for employees, visitors, and executive leadership teams Provide escalation support for complex AV incidents and service requests Develop and maintain support documentation, user guides, and operational procedures Identify trends in incidents and implement corrective actions to improve service reliability Project & Continuous Improvement Lead AV-related projects including room deployments, technology upgrades, and infrastructure enhancements Maintain AV standards across both sites Support budgeting, forecasting, and lifecycle planning for AV equipment You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Demonstrated solid knowledge supporting Microsoft Teams Rooms solutions utilizing Poly and Logitech audio-video conferencing systems Proven experience supporting Microsoft Teams Rooms, conferencing technologies, digital signage, presentation systems, and collaboration platforms Proven experience managing third-party vendors and service providers Demonstrated solid troubleshooting and problem-solving capabilities Demonstrated solid communication and stakeholder