Benefits Operations Support

Job Code- 11995 Job Title- Benefits Operations Support Solution Line- Benefits, People Organisation Position type- Full Time Work Location- Gurgaon/Bangalore Working style- Hybrid GCF Level- P35 Shift Time- 12 PM to 9 PM IST People Manager role: No Required education and certifications critical for the role- Bachelor’s degree or equivalent years of industry experience. Required years of experience – 6+ years of relevant experience in learning operations, learning deployment, HR operations, programme coordination, LMS administration or a related operational support role. AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business. GENERAL DESCRIPTION OF ROLE: Supports the administration and operational delivery of global benefits and equity programs, including stock plan transactions, time-off programs, and employee benefit processes. Responsible for ensuring accurate data management, compliance, reporting, and seamless coordination with internal stakeholders and external vendors while supporting employee lifecycle events, maintaining operational controls, and delivering a high-quality colleague experience across multiple countries. This position reports through the People Operations team with a strong partnership with the Benefits Center of Excellence.

The colleague is responsible for: Operations & Governance Administer U.S. and Canada time-off programs, including manual Workday accrual adjustments and service date reviews for rehires. Create and maintain annual global holiday schedules and support Global Wellbeing Day planning. Administer stock plan operations, including stock option exercises, RSU vesting, ShareSave issuances, ESPP activities, and deferred cash/dividend distributions. Process stock transactions, including country-specific requirements and vendor platform submissions. Support vesting, termination, grant award, and equity lifecycle activities. Manage documentation workflows, including DocuSign, mailings, and signed award agreement retention. Process Efficiency & Continuous Improvement Perform Workday release testing for time-off and leave programs. Adjust and enhance reports to support performance tracking, vesting schedules, participant changes, and business requirements. Support end-to-end grant processes through data preparation, validation, and operational improvements. Streamline communication and distribution processes through management of global contact lists and automated reporting. Compliance & Data Integrity Maintain accurate employee, participant, and award data across multiple systems. Extract, validate, reconcile, and analyze data to ensure accuracy and completeness. Conduct quarterly validation of termination data and resolve discrepancies. Support compliance reviews and maintain audit-ready documentation and tracking records. Produce recurring and ad hoc reports, including LTI reports, grant pricing updates, term estimates, and equity activity reporting. Ensure accurate tracking of outstanding awards, vesting events, and participant records. Stakeholder Management Partner with Payroll, HR, Legal, Finance, external vendors, and expatriate service providers to support benefits and equity programs. Generate and distribute employee and country-specific communications related to grants, vesting, terminations, and stock transactions. Provide reporting and