IT Spec -Field Suppt Principal

The IT Spec -Field Supt Sr is responsible for the installation, migration, and performance of IT Infrastructure technology across business offices, plants, and operational environments. This includes project managing installations and resolving complex technical issues, applying technical knowledge to support field IT technology, and coordinating with various internal and external resources. Essential Functions • Applies technical expertise in IT installation/support within office and plant environments. • Supports diverse IT technologies including Wireless, Networking, PCs, Time Systems, POS, Printers, Power Supplies, and cellular. • Performs troubleshooting and analysis, collecting system information, diagnosing faults, performing root cause analysis, and developing checklists. • Manages helpdesk, recording and resolving support and installation requests in the helpdesk system, documenting resolutions. • Recommends procedures for problem prevention. • Manages area IT installations and migrations, coordinating resources and maintaining relationships with operations. • Installs IT technology such as Wireless, Network Wiring, LAN/WAN, Terminals, PCs, Time Systems, Printers, and Power Supplies. • Ensures compliance with company IT standards during troubleshooting and installations. • Coordinates on-site technical resources for support and installation. • Oversees and manages IT installations/migrations. • Builds relationships with plant, area, and regional operations. • Provides status updates to the Regional Manager and business owners on installation/service status. • Maintains accurate site inventory and cabling documentation. • Manages costs, submits expense reports, and maintains the company vehicle. • Transfers on-site technical knowledge for business continuity. • Assesses training needs and proposes alternatives (with approval). • Supports regional training program coordination (with approval). Critical Competencies • Customer Focus - Builds positive customer relationships and gains trust and respect, prioritizing their needs and using feedback to improve products and services. • Results oriented - Sets challenging goals (individual and organizational) and tracks performance against these goals. Ensures that all projects/tasks are completed on schedule and within budget. • Communication - Communicates clearly and effectively, both verbally and in writing, while actively listening and adapting the message to the audience. • Teamwork - Ability to effectively work as a part of a team, coordinating with other operators, dispatch/scale house and ground personnel. • Problem Solving - Identify, analyze, and resolve work-related issues efficiently and effectively using practical knowledge, experience, and hands-on skills. Finds practical solutions, implements fixes, and adapts to unexpected challenges. • Leadership Skills - Acts decisively and supports all aspects of the company to work together to accomplish objectives, vision, mission and values of Vulcan. Trusts and allows people to do their job, holding them accountable for the full extent of their responsibilities.