Senior Specialist - Customer Experience Designer

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist - Customer Experience Designer We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team at our development center in Pune. The design function works as part of wider cross-functional teams that form organically around data product ideas – collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. – all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML). Role • Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking) • Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products • Explore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance • Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library • Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth • Creation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things • Work on future state conceptual designs, driving experimentation that improves the quality of product design overall. • Work closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for MasterCard. • Work closely with our technology team to define implementation standard for our products leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies. • Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers. • Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base • Drive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both MasterCard customers and end consumers • Help define the next generation of data and data-driven products and their visualization – and through doing so, help shape the future of Mastercard and its growth Required Experience / Knowledge / Skills (Core) Interaction Design: • Experience developing User Archetypes and Personas and user journeys to inform product design decisions • Experience in rapid prototyping (Lean UX and Design Thinking) • Experience in articulating elegant and engaging experiences using sketches,