Business Solutions Leader
Marsh McLennan
- Location
- Morristown South
- Employment
- Full Time
- Work model
- On-Site
- Level
- Mid
- Posted
- Sep 21, 2026
About this role
Company: Description: The Business Solution Leader shapes how the firm operates, connecting business strategy, operating model design, digital and data-driven innovation to create measurable impact. This leader sits at the intersection of business, operations, and technology, architecting efficient, digital and AI-ready, insight-enabled ways of working. With depth in business architecture, process engineering, and digital design, they ensure strategic ambition translates into scalable execution. Acting as the integrator between business, operations, and technology, this leader drives design excellence, operational innovation, and enterprise-wide adoption of new ways of working. A background in engineering or systems design is highly valued, it brings the structured, analytical, and problem-solving mindset essential to reimagining complex enterprise processes through a digital, data and technology lens. Key Accountabilities: Enterprise Design & Business Architecture: Enterprise Design: Define, evolve and implement Target Operating Models (TOMs) integrating people, process, data, and technology. Process Engineering: Lead end-to-end business process reengineering (BPR), to simplify and digitize key workflows across the value chain, applying Lean Six Sigma and systems-engineering principles to eliminate waste and complexity. Data & AI Enablement: Embed analytics, automation, and AI into core workflows to enhance productivity and insight generation. Operational Excellence: Establish design standards, metrics, and telemetry to drive continuous improvement and value realization. Innovation Leadership: Identify, pilot, and scale intelligent automation and digital capabilities that deliver tangible business impact. Cross-Functional Integration: Align stakeholders across business units, shared services, and technology to ensure cohesive execution and sustained adoption. Data, Digital & AI Enablement: Partner with Digital, Data and Technology leaders to embed analytics, intelligent automation, and AI into the fabric of operations. Identify high-value opportunities where data and AI can enhance performance, speed, and client experience. Ensure operating models are data-centric, AI-ready, and insight-driven, supported by strong governance and telemetry. Advocate for responsible, ethical AI use in alignment with enterprise standards and controls. Process Engineering & Continuous Improvement: Apply Lean Six Sigma and systems-engineering methods to eliminate inefficiencies drive operational excellence and eliminate friction. Build and maintain standardized design frameworks, metrics, and telemetry to monitor process performance. Establish a culture of continuous improvement and data-driven decision-making. Leverage engineering principles, such as systems design, root-cause analysis, and iterative optimization, to build sustainable performance improvement. Define key performance indicators, dashboards, and feedback mechanisms to monitor process health and adoption. Establish reusable frameworks and playbooks to accelerate future design and optimization work. In partnership with Transformation & Change teams, lead the change enablement required for successful adoption of new operating models, processes, and digital capabilities. Develop stakeholder engagement strategies, communication plans, and behavioral adoption metrics. Partner with business, HR and communications teams to build change capability and sustain results post-implementation. Ensure designs translate into measurable user, client, and colleague impact, not just conceptual models. Stakeholder Leadership & Execution Alignment: Operate as a trusted connector across business, operations, and technology, ensuring end-to-end alignment. Strong business acumen & strategic thinking Demonstrated ability to communicate with technical & non-technical stakeholders Influence senior leaders to make evidence-based, data-driven decisions that link strategy to measurable outcomes. Orchestrate