Tour Guide Lead

Requisition ID: 40216

Cheers to creating an incredible tomorrow!

At Molson Coors, we tackle big challenges and defy the status quo.  With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry.  That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.

We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together.  We collaborate as a team and celebrate each other’s successes.

Here’s to crafting careers and creating new legacies.

Crafted Highlights

In the role of full time Lead Tour Guide working in Milwaukee, WI, you will be part of the Guest Relations Team. You will work as a brand ambassador, representing a rich history of our family of brands through guided tours. You will assist with the team’s weekly schedule, policy/procedure manuals, and lead all evacuation trainings for new hires as well as quarterly all team evacuation trainings. You will act as MIC (Manager in Charge), opening and closing the tour route daily and ensuring all issues are handled swiftly and professionally.

This position reports to the Bar Specialist and works closely with the Guest Relations Teams.

What You’ll Be Brewing

• Most importantly, you will lead a team of 10-20 talented colleagues,  supporting their growth and development through career discussions and consistent one on one conversations

• Serve as the primary on site point of contact, addressing guest and staff concerns, safety issues, maintenance and housekeeping needs, and weather or evacuation situations

• Collaborate on operational responsibilities to enhance both tour and event spaces and are on a path of continued growth and development.

• Share informative and entertaining insights into brewery operations and history while connecting with guests throughout the one-hour scripted tour

• Maintain and provide a safe customer experience in accordance with all MCBC safety protocols.

• Support and help resolve issues related to smart lockers, scheduling and reservation systems, and guest flow

• Work effectively in a collaborative environment with strong communication skills

• Demonstrate strong organizational and time management skills

• Ensure a smooth onboarding experience and train team on processes and procedures

Key Ingredients

• You are an authentic leader.  You value and respect differences and believe diversity with inclusion is the key to collaboration and a winning team