Technology Operations Senior Director

THE POSITION Our roster has an opening with your name on it

FanDuel is looking for a Technology Operations Senior Director to lead the globally distributed Technology Operations organization, overseeing support across our products including Sportsbook, Predicts, Casino, Fantasy, Retail, Racing and other FanDuel offerings.

This leadership role will drive the vision and strategy to evolve Technology Operations through an AI-first approach, optimizing across the full operational lifecycle—from proactive service reliability and operational readiness, to change and release management, incident response and detection, and continuous service improvement. You will champion a best-in-class operational model that combines strategic foresight with rapid response capabilities, leveraging AI-driven insights and automation to enhance reliability, reduce friction in deployment processes, and enable predictive issue resolution as first-line stewards of platform stability.

This role requires a blend of strategic thinking, technical expertise, and strong leadership skills to ensure Technology Operations is robust, scalable, future-focused, and aligned to company objectives—positioning FanDuel for operational excellence through emerging technologies and organizational maturity.

Collaboration and communication are fundamental to this role, requiring strong partnerships across Commercial, Product and Engineering Leadership teams to champion Operational Excellence. You will serve as a critical bridge between technology operations and business strategy, providing operational insights that inform product roadmaps, commercial initiatives, and engineering priorities. Through rigorous cross-functional initiatives, you will collaborate on proactive incident management, evolution of operational processes, and post-incident reviews—ensuring that reliability, scalability, and customer experience are central to all strategic decisions. You will contribute operational perspective and requirements to shape how the organization builds, deploys, and maintains its platforms.

This is an exciting opportunity to elevate best practices across the entire organization, drive continuous improvements that enable business growth, and ensure a seamless, reliable experience for our customers.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN Everyone on our team has a part to play

• Develop and execute the strategic vision for theTechnologyOperations organization aligned to overall business objectives

• Lead, guide and mentor a team of supporting engineers, fostering a culture of innovation, operational excellence and continuous improvements

• EvolveTechnologyOperations functions, considering the demands and feedback of the business needs to provide a best-in class support function

• Define key OKRs andsuccessmetrics including operational trend analysis (reduced MTTR, auto-resolution rates, team efficiency gains)

• Champion self-service diagnostic and remediation tools that empower teams to resolve common issues autonomously, freeing engineering resources for complex problems

• Drive adoption of AI-enabled auto-healingand triage capabilities that detect and automatically resolve predictable operational issues before they impact customers, improving reliability and reducing manual intervention

• Ensure cost-effective use of technology resources to maximize efficiency and effectiveness whist maintaining a high level of service

• Build organizational readiness and change management