Custody Operations Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Key Responsibilities Monitor custody accounts and statement activity to help ensure statements are produced accurately and released according to established requirements. Research, analyze, and resolve statement exceptions and account discrepancies. Complete statement releases and process requests involving backdated transactions. Perform master trust evaluations, including reviewing account activity, categorizing transactions, and posting activity into the appropriate master trust structure. Manage Business Process Management (BPM) requests and other operational or request-management activities. Provide technical, process, and troubleshooting support for assigned accounts, products, systems, and procedures. Respond to inquiries from internal business-line partners and explain statement-related activity or issues when needed. Manage multiple operational processes and service-level commitments simultaneously. Identify operational risks, support established controls, and recommend opportunities to improve process efficiency. Apply independent judgment and decision-making when researching and resolving operational issues. Maintain accurate and timely completion of daily processing activities. Contribute to department initiatives and process improvements within the analyst’s area of expertise. Provide professional, responsive service to internal partners and, when necessary, help support client-related discussions.

Two or more years of related operational or professional experience.

Bachelor’s degree, preferred. Basic-to-intermediate Microsoft Excel skills, including the ability to work within existing spreadsheets, understand spreadsheet structure, manipulate data, and create formulas when needed. Knowledge of, or the ability to quickly learn, custody operational functions, systems, procedures, products, and services. Experience researching discrepancies, resolving exceptions, or supporting transaction- and account-based operational processes. Strong analytical, numerical, problem-solving, decision-making, and organizational skills. Ability to recognize trends and maintain accuracy when working with numerical information. Ability to prioritize competing responsibilities, manage multiple processes, and meet established deadlines and service-level commitments. Strong technical aptitude and ability to navigate multiple business applications, email systems, and request-management tools. Professional verbal and written communication skills. Strong interpersonal and internal customer-service skills. Banking or financial-services experience is helpful but not required. Candidates from other industries will be considered when they demonstrate relevant analytical, technical, numerical, and operational experience. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability