Senior Principal Engineer - IT Support

Company: Oliver Wyman Description: Restart Your Career with Us! If you’re a skilled professional returning to work after a break of 1 year or more, we invite you to apply and bring your valuable experience and fresh perspective to our team. Our Restart initiative is dedicated to supporting returnees with an inclusive, diverse environment where you can rebuild your career, contribute to exciting projects, and grow with us. Apply now and be part of a culture that values your growth, well-being, and meaningful impact. Your comeback starts here with Marsh!” We are seeking a talented individual to join our CTSS at Marsh Tech.This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.  Senior Principal Engineer - IT Support – Core Technology Services What can you expect? Provides technical support to colleagues both pro-actively & re-actively, via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis, troubleshooting and resolution for software and hardware related issues either in person or virtually. What is in it for you?  Discover what's great about working at Marsh – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you’ll receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time.  As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.  Deliver support in accordance with agreed KPIs and SLAs. The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day. There may be occasional support required during weekends and out of hours during crisis/emergency situations. What you need to have: Associates degree in a technology related discipline, or a combination of work experience, education and training equivalent to a two-year college in a technology related discipline. Two years of related work experience in a technical support role. Background of working as a technical troubleshooter. Very strong knowledge of industry desktop operating systems and software. Excellent organizational and prioritization skills. Through troubleshooting and analysis skills. Superior customer service skills. Ability to communicate effectively, both verbally and written. Ability to work independently and with minimal supervision and under pressure. Ability to adapt to a changing environment with a wide degree of creativity and latitude. Fluent in English to business level Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com , or follow us on LinkedIn and X . Marsh is