Workspace Experience Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a Workspace Experience Ambassador, you'll be the face of hospitality and community building in our client's workspace. This highly visible role centers on creating memorable experiences for colleagues and visitors through exceptional event coordination and proactive engagement. You'll serve as the primary point of contact for all client events on site, managing everything from initial briefs through execution and follow-up. Working closely with client staff, customers, and service partners across the business, you'll help foster a culture of excellence that delivers world-class workplace experiences. This hands-on position requires a self-motivated individual with a customer-centric approach who thrives in a dynamic, ever-evolving environment and embodies our commitment to creating exceptional, memorable experiences at every touchpoint. What your day-to-day will look like: Event Coordination & Management You'll serve as the first point of contact for all client events, creating and managing event briefs, arranging pre-event meetings with clients to discuss specific needs, and maintaining event space diaries through the booking system. You'll oversee furniture setups and ensure smooth event execution from start to finish. Regular weekly meetings with the event team will ensure seamless communication across all service providers on site. Community Building & Engagement You'll build a conscious community through developing and maintaining a local event calendar aligned with regional initiatives. This includes synergizing event initiatives and messaging with employee resource groups, HR, and contractors, and driving collaboration across different industries through community programming such as workshops, wellness sessions, and other engaging activities. Workplace Experience & Support You'll orient new hires to ensure they feel valued and welcome, including arranging access, providing welcome packs, and conducting site tours. You'll collect and analyze workspace data to improve the overall experience, engage with colleagues to understand workstyle behaviors, and make recommendations based on their feedback. Leading showrounds to promote meeting room and event space usage while remaining flexible to accommodate host requests will also be part of your responsibilities. Client Relationship Management You'll build highly trusted relationships with client staff and their clients through proactive engagement, active listening, and prompt action. Working collaboratively with service partners to promote a one-team approach, you'll share innovative ideas and provide feedback to ensure a seamless service experience. Operational Excellence & Continuous Improvement You'll consistently review and improve event policies and procedures to align with business needs and deliver service excellence. This includes effectively managing and resolving complaints with documented action plans, collecting and acting on post-event feedback through regular audits and inspections, and analyzing reports and data to provide monthly statistics that identify improvement areas and inform action plans. Technology & Innovation You'll collaborate with the Business Intelligence & Technology team to introduce innovative technical solutions that enhance customer experience, increase event engagement, and demonstrate operational efficiency. Reporting & Documentation You'll