Condition Monitoring Supervisor

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Responsibilities : Lead a Condition Monitoring team within the Uptime Solutions organization, driving proactive asset health monitoring and high-quality recommendations for equipment under Customer Value Agreements (CVAs). This role oversees daily asset health monitoring operations, ensures recommendation of high quality and conversion, and collaborates with service, parts, planning, and customer support teams inside dealer operations to turn insights into action. The Condition Monitoring Supervisor is accountable for delivering substantial business value – targeting $10M (Adjustable)  in annual cost avoidance and uptime improvement (via failures prevented, downtime reduced, and utilization gains), with monthly and quarterly value targets to track progress. The ideal candidate combines strong technical acumen in equipment health monitoring with proven leadership abilities, to develop a high-performing team and optimize processes for maximum uptime and customer value.

Supervise and coach Condition Monitoring Advisors (CMA) ensuring consistent high-quality output and track performance using dashboards. Oversee daily monitoring operations for one or more dealers of connected assets (e.g. utilizing telematics data, fluid analysis (SOS), electronic alerts, inspections, and machine repair history) to detect early warning signs of potential failures Achieve a high closure/conversion rate (e.g. 60–70%) of condition monitoring recommendations resulting in completed maintenance or repair actions (Parts & Service sales leads converted to work orders) Conduct regular 1:1s, skill assessments, and development plans (technical + soft skills) Create a high-engagement culture focused on ownership, learning, and continuous improvement. Manage stakeholder and dealer collaboration with a customer back mindset towards maintaining exceptional Net Promotor/Customer experience score. Track business impact: reduced downtime, avoided failures, improved utilization, cost avoidance, and compliance. Use insights to influence strategy: coverage expansion, segmentation, and offer improvements.

Degree in mechanical/electrical/industrial engineering or equivalent experience. 5–8+ years in maintenance, service operations, diagnostics, or condition monitoring Strong working knowledge on remote monitoring platforms, oil Analysis, Diagnostic code troubleshooting and repair workflows Experience with fleet/rental asset operations/ dealer operations / caterpillar Construction Industries Product and uptime-based service models would be an added advantage. Leadership/supervisory experience (direct or matrix leadership) would be an added advantage Flexible to support business needs for a seamless operation and meet our commitments across geographies End to End Adoption of AI enabled tools or usage of AI in daily workflows would be an added advantage.

Descriptors Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.  Level Basic Understanding:  •    Focuses activities on developing and maintaining positive customer relationships. •    Discusses general differences between internally and externally focused organizations. •    Cites the cost and benefits of good versus poor