Customer Service Coordinator

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME! Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. Important:  - Regularly check your Workday profile, as it is the primary communication channel for this selection process. The email associated with your profile may also be used for communication, so please monitor your inbox, including your spam/junk folder. - To track the progress of your application, access your candidate profile in Workday, where all status updates will be reflected throughout the selection process. Help power the future with Caterpillar. As part of Caterpillar’s expansion in the global energy market, we are investing in innovation, growth, and solutions that help customers succeed around the world. Join a team that is driving the future of energy through cutting-edge technology, operational excellence, and a commitment to creating a better, more sustainable world. If you are looking for a career where your work makes a meaningful difference, this is your opportunity to grow with a global leader. Learn more about it: Caterpillar Inc. launches Direct Sales and Service Support Job Description Summary The Customer Service Coordinator is responsible for coordinating daily service schedules and supporting the efficient dispatch of service activities. This position serves as a central point of communication between customers, technicians, field personnel, and internal teams, ensuring that appointments, service calls, urgent requests, and operational priorities are accurately scheduled, communicated, and followed through to completion. This is an individual contributor positio n and does not include direct people management or supervisory responsibilities. The ideal candidate is dependable, highly organized, responsive, and comfortable coordinating multiple priorities in a fast-paced operational environment. We are looking for someone who: Enjoys coordinating schedules and keeping operational activities organized. Is comfortable adjusting plans when priorities change. Communicates proactively with customers and service teams. Takes ownership of follow-up activities and open items. Works accurately with operational data and documentation. Remains calm and responsive when urgent service needs arise. Can work independently while collaborating with multiple teams. Ability to working with both Costumers and Technicians area daily.

Service Scheduling and Dispatch Coordination Coordinate daily, weekly, and long-term schedules for service activities, appointments, and operational requests. Support the assignment and dispatch of service work based on urgency, resource availability, customer needs, location,